Handling & Shipping
Thank you for choosing Copperwood. Every order is handled with care because our pieces are handcrafted, finished, inspected, and packed before shipment.
Copperwood LLC sells handcrafted copper pendant lights and artisan home decor made for homes, designers, restaurants, villas, riads, and hospitality spaces.
Processing Time
|
Order type |
Estimated preparation time |
|
Standard orders |
3-7 business days for order preparation, quality inspection, and packing |
|
Made-to-order pendant lights |
7-15 business days for production and preparation |
|
Custom orders or matching sets |
2-4 weeks depending on complexity and quantity |
If your order requires additional time, we will contact you by email before or during production.
Shipping Destinations
Copperwood ships to the United States, Europe, Canada, the United Kingdom, and other international destinations where carrier service is available.
Estimated Delivery Times After Dispatch
|
Destination |
Estimated delivery time after dispatch |
|
United States |
4-8 business days |
|
United Kingdom |
4-8 business days |
|
European Union |
4-10 business days |
|
Canada |
5-10 business days |
|
Australia & New Zealand |
7-14 business days |
|
Rest of the world |
10-18 business days |
Delivery time begins after your order has been produced, inspected, packed, and handed to the shipping carrier. Customs clearance, carrier delays, holidays, weather, and local delivery conditions may affect final delivery time.
Tracking
Once your order is shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear after the package has been handed to the carrier.
Packaging
Copper pendant lights, candle holders, vases, and decor pieces are packed carefully to protect the shape, finish, and surface during transit. For fragile or larger pieces, we may use reinforced packaging and additional protective materials.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or local charges depending on the destination country. These charges are determined by local customs authorities and are the responsibility of the buyer unless stated otherwise at checkout.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order. Copperwood is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If a package is returned due to an address issue, additional shipping fees may apply.
Damaged Package
If your item arrives damaged, contact us within 48 hours of delivery. Please send your order number, clear photos of the damaged item, photos of the packaging, and photos of the shipping label. We will review the issue and help find a fair solution.
CONTACT
Email: contact@copperwoodstudios.com
Phone: +1 775-902-7923
Copperwood LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
This is Copperwood LLC's registered business address and should not be used for returns unless we specifically authorize it.